Privacy Policy

Effective Date: January 1, 2026 | Last Updated: May 2026

Bellano Dental Group ("Bellano," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites, contact our offices, or interact with us digitally. Please read this policy carefully. By using our services, you agree to the practices described herein.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, phone number, email address, mailing address.
Appointment & Health Information: Appointment requests, treatment preferences, and general dental history as provided by you.
Communication Records: Records of phone calls, text messages, emails, or form submissions between you and our team.
Technical Information: IP address, browser type, device type, pages visited, and referring URLs collected via cookies and analytics tools.
Marketing Preferences: Your opt-in or opt-out status for promotional communications.

2. SMS / Text Message Communications

Important: SMS Consent & Opt-In Disclosure By providing your mobile phone number and opting in to receive text messages from Bellano Dental Group, you consent to receive appointment reminders, scheduling confirmations, promotional offers, and general practice updates via SMS/MMS text messages sent using an automated system. Consent to receive marketing text messages is not required as a condition of receiving dental services.

Message frequency: Varies based on your interactions with our office.
Message & data rates may apply. Check with your carrier for details.
To opt out: Reply STOP at any time to unsubscribe from future messages.
For help: Reply HELP or contact us at the information below.
Supported carriers: AT&T, Verizon, T-Mobile, Sprint, and most major US carriers.

No sharing of opt-in data: Your SMS opt-in information will not be shared with, sold to, or used by any third party for their own marketing purposes. This applies to all consumer opt-in data collected via our website, forms, or direct communication.

3. How We Use Your Information

Schedule and confirm dental appointments
Send appointment reminders and follow-up communications
Respond to your inquiries and provide customer support
Send you promotional offers, newsletters, or special announcements (with your consent)
Improve our website, marketing, and patient experience
Comply with legal obligations and dental practice regulations
Analyze usage trends to improve our digital presence

4. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our practice and deliver services:

Practice Management & CRM: We use GoHighLevel (GHL) as our customer relationship management and marketing platform. GoHighLevel processes data on our behalf under a data processing agreement.
Analytics Providers: We may use tools such as Google Analytics to understand website usage. These providers may set cookies on your device.
Dental Software Vendors: Appointment scheduling and patient management tools used by our offices.
Legal Requirements: We may disclose information if required by law, court order, or governmental authority.

We do not share your personal information with unaffiliated third parties for their independent marketing or advertising purposes.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to enhance your experience, analyze traffic, and support our marketing. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your patient relationship, and comply with applicable legal, regulatory, and recordkeeping requirements.

7. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, or to opt out of marketing communications at any time, please contact us:

Email: info@bellanodental.com
Phone: (555) 555-5555
Mail: Bellano Dental Group, Memphis, TN

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected such information, please contact us immediately.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Bellano Dental Group
Memphis, TN
Phone: (555) 555-5555
Email: info@bellanodental.com